Contact Information

S.M Retail Store

For questions about products, orders, payments, deliveries, returns or refunds, contact our customer-support team using the official details below.

Company Phone: +92 327 7711119
WhatsApp: +92 327 7711119
WhatsApp link: https://wa.me/923277711119
Email: thesmretailstore@gmail.com

When contacting us about an existing purchase, please provide your name and order number so we can assist you efficiently.

Payment safety

If you selected Cash on Delivery, pay the courier rider only in cash when your parcel is delivered. Do not transfer money to a rider through a bank account, JazzCash, Easypaisa, Raast or a personal telephone number.

To pay in advance, contact S.M Retail Store through the official company number or email above and use only the payment details confirmed directly by us.

S.M Retail Store will never ask for your banking password, PIN or one-time verification code.

Returns

Do not send a return parcel to the address above unless our support team has approved the return and provided written return instructions. Please review our Return, Exchange and Refund Policy before returning a product.