Legal notice

Legal Notice

Last updated: 31 August 2026

1. Business identification

This online store is operated by:

Business name: S.M Retail Store
Business type: Sole proprietorship
Proprietor: Shaheen Mustansar
Company phone: +92 327 7711119
WhatsApp: +92 327 7711119
Email: thesmretailstore@gmail.com
WhatsApp link: https://wa.me/923277711119

S.M Retail Store operates as an online retail business serving customers in Pakistan.

2. Website operation

This website is operated and managed by S.M Retail Store. The store’s e-commerce technology and checkout are provided through Shopify.

References on this website to “S.M Retail Store,” “we,” “us” or “our” refer to S.M Retail Store and its authorized representatives.

3. Customer enquiries and complaints

Customers may contact us regarding:

Product information.
Existing or proposed orders.
Payments.
Delivery and tracking.
Returns, exchanges and refunds.
Complaints or legal concerns.
Suspected fraud or unauthorized use of our business identity.

When contacting us about an order, please include your name and order number. Do not send banking passwords, PINs or one-time verification codes.

We will make reasonable efforts to review and respond to genuine customer concerns.

4. Official communications

The official S.M Retail Store contact channels are:

Phone and WhatsApp: +92 327 7711119
Email: thesmretailstore@gmail.com

Customers should verify any payment request, order amendment or refund communication through these official channels.

S.M Retail Store is not represented by any unauthorized social-media account, telephone number, website or individual claiming an association with the business.

5. Payment warning

If you selected Cash on Delivery, pay the courier rider only in cash when your parcel is delivered.

Do not transfer money to a courier rider through a bank account, JazzCash, Easypaisa, Raast, QR code or personal telephone number.

If you wish to pay in advance, contact S.M Retail Store directly and use only the official payment details confirmed through our company number or email.

Courier riders are not authorized to:

Provide or change our payment details.
Change an order’s price.
Approve discounts.
Approve returns, exchanges or refunds.
Collect an advance payment through a personal account.

6. Website information

We make reasonable efforts to keep product descriptions, prices, availability, photographs and policy information accurate and current.

Occasionally, information may contain an error or require updating. Any pricing or product-information error affecting an order will be handled according to our Terms of Service and applicable law.

Product colours may appear slightly different depending on a customer’s device or display settings. This does not limit a customer’s rights where a product is materially different from its description.

7. Intellectual property

Unless otherwise stated, the S.M Retail Store name, logo, branding, website design, written content, graphics and original product photographs are owned by or licensed to S.M Retail Store.

They may not be reproduced, modified, distributed or used commercially without prior written permission.

Third-party product names, trademarks and content remain the property of their respective owners.

8. External links

This website may contain links to couriers, payment providers, social-media services or other third-party websites.

These services operate independently and may have their own terms and privacy policies. S.M Retail Store is not responsible for third-party content or practices except where responsibility cannot legally be excluded.

9. Store policies

Use of this website and purchases from S.M Retail Store are also governed by our:

Terms of Service.
Return, Exchange and Refund Policy.
Shipping Policy.
Privacy Policy.
Any product-specific terms displayed on the relevant product page.

These policies should be reviewed before placing an order.

10. Governing law

This website and its commercial activities are governed by the applicable laws of Pakistan and, where relevant, the laws applicable in the Province of Punjab.

Nothing in this Legal Notice excludes or limits a consumer right or remedy that cannot legally be excluded.

11. Legal correspondence

Legal notices or formal business correspondence may be sent to:

S.M Retail Store
Attention: Shaheen Mustansar, Proprietor
Email: thesmretailstore@gmail.com
Phone: +92 327 7711119